F.A.Q & Contact Information
Returns & Exchanges
HOW LONG DOES IT TAKE TO MAKE MY ORDER?
Our production is between 1-5 business days. It varies depending on whether you are purchasing a supply we carry or one that we make in-house. If you need your order in a rush, please send us a message.
HOW DO ORDERS TO THE USA SHIP?
USA orders ship out of Blaine, WA via USPS first class mail (2-10 days).
We offer the ability to upgrade to USPS Priority 1-3 Days during checkout- if you’re on a tight deadline we highly recommend upgrading to USPS Priority.
HOW DO ORDERS TO CANADA SHIP?
Our standard shipping method for Canadian orders is USPS First Class Mail International. This keeps the costs down BUT the trade off is that shipping times can take UP to 4 weeks, and tracking stops updating once the package has left the USA so you wont receive further tracking updates until it arrives at your door.
Since we’re near the border we are also able to ship via Canada Post, but they’re almost always around 2-3x more expensivve. If you would like to pay the more expensive Canada Post rates for us to ship via Expedited (1-7 days within Canada) we can, just send us a message and we’ll get a quote. In some listings we offer the ability to upgrade during checkout.
HOW DO INTERNATIONAL ORDERS SHIP
Shipping times vary. Each country has different customs/duty policies/requirements and different processing speeds. We can only go by the information provided to us as standards. It is up to the buyer to be aware of the possible customs/duty fees that may be applied when importing goods into their country.
Estimated shipping times
Europe: 1-5 weeks
Australia, New Zealand and Oceania: 1-5 weeks
Asia Pacific: 1-6 weeks
Latin America and the Caribbean: 1-5 weeks
We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply.
WILL I BE CHARGED CUSTOMS/DUTY?
If you are ordering from outside the USA it is quite possible you will be charged customs fees or duty. We have no control over this and we are unable to advise if your specific country will charge fees. It’s the buyer’s responsibility to know and understand the laws around importing items into their own country. We are not responsible for any customs or duty fees.
WHAT IS YOUR RETURN POLICY?
We sincerely appreciate your business and want you to be satisfied with your purchase. Please let us know if there is something that we can do to remedy a concern that you have with one of our items.
We stand behind our products 100% and offer an unconditional return within 7 days of receipt.
* Items must be unused and undamaged. Shipping cost will not be refunded. Buyer is responsible for return shipping.
Please make sure that the Item is properly packaged in its original packing and you use the correct address and appropriate shipping methods for return shipping. We can not be held responsible for items damaged or lost in shipping.